💡
Bsmart CMS
  • Introduction
  • Abstract
  • About
  • Roles
  • Permissions
  • System Hierarchy
  • System Users
    • Super Admin
    • Country Manager
    • Zone Managers
    • Area Managers
    • Sector Managers
    • Colony Manager
    • Building Manager
    • Facilitation Center
    • Store Manager
    • Supervisors
    • Skillmen
    • Customers
  • Complaint Categories & Types
    • Un-Assigned Complaints
    • In Progress Complaints.
    • Completed Complaints.
    • Immediate (2Hrs)
    • Urgent (6Hrs)
    • Routine (24Hrs)
    • Deferred (N/A)
  • Complaint Profile
  • Productivity Index / Efficiency Index
    • Best Supervisors
    • Best Skillmen
    • Best Sectors
  • Reports
    • Complaints Report
    • Vacancy Report
    • SMS Report
    • Properties Report
  • SMS
    • SMS Counter
    • Bulk SMS Sending
    • SMS Notifications
    • Inbox
    • Chat SMS
  • Graphs
    • Monthly Complaint stats
    • Naturewise Complains Ratio
    • Monthly issued Items Cost
    • Top 5 Items Issued
    • Monthly Trends
    • Category Wise Expense
    • Complaint Heat Map
    • Productivity Meter
  • Create Procedure
  • Ratings
  • Errors
    • 403 | The Action is unauthorized
    • 500 | Server Error
    • 419 | Page Expired
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Complaint Profile

PreviousDeferred (N/A)NextProductivity Index / Efficiency Index

Last updated 4 years ago

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Every complaint has a profile page in which we can Track Down all the information about the complaints. E.g.

Zone (Assigned Zone)

Area (Assigned Area)

Sector (Assigned Sector)

Colony (Assigned Colony)

Building (Assigned Building)

Customer (Customer Name)

Skillman (Assigned Skillman by Supervisor)

Supervisor (Assigned Supervisor as per Complaint Category)

Time Started (Starting Time of Complaints when it launched)

Time Reported (When Skillman reach to location and click Check In) Time Completed (When Skillman or Complaint Close or mark it completed)

Chat notes (Here All Entities in complaint can update about complaint progress)

Uploaded Pictures (Customer or Skillman can Upload Before/After Pictures) Requested Store (Store Requested by Skillman or Customer)

Assigned Store (Approved Store items list) Rating (Customer 1-5 Star Rating) Feedback (Customer Feedback about complaint)