# Complaint Categories & Types

We have 3 Types of Complaints **Un-assigned, In Progress, and completed** the following three types of Complaints further divided into following **Categories. Immediate, Routine, Urgent, Deferred**. These categories must be assigned to any complaint as this applies standard completion time of any complaint. E.g. if Complaint is Immediate than if it’s completed in 2 hours its mean it has 100% productivity. The following Hours could be changed as per Organization Nature of Complaints from Area Login.

![Complaint Screen](https://33207718-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MLC4PsXN7KzIuKT_8oN%2F-MMK0Q_hj_qdwXVAzCcc%2F-MMK0gxX5wpUzX73Z88a%2FScreenshot_4.png?alt=media\&token=65987236-2e42-4568-a860-ed82be363359)