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Bsmart CMS
  • Introduction
  • Abstract
  • About
  • Roles
  • Permissions
  • System Hierarchy
  • System Users
    • Super Admin
    • Country Manager
    • Zone Managers
    • Area Managers
    • Sector Managers
    • Colony Manager
    • Building Manager
    • Facilitation Center
    • Store Manager
    • Supervisors
    • Skillmen
    • Customers
  • Complaint Categories & Types
    • Un-Assigned Complaints
    • In Progress Complaints.
    • Completed Complaints.
    • Immediate (2Hrs)
    • Urgent (6Hrs)
    • Routine (24Hrs)
    • Deferred (N/A)
  • Complaint Profile
  • Productivity Index / Efficiency Index
    • Best Supervisors
    • Best Skillmen
    • Best Sectors
  • Reports
    • Complaints Report
    • Vacancy Report
    • SMS Report
    • Properties Report
  • SMS
    • SMS Counter
    • Bulk SMS Sending
    • SMS Notifications
    • Inbox
    • Chat SMS
  • Graphs
    • Monthly Complaint stats
    • Naturewise Complains Ratio
    • Monthly issued Items Cost
    • Top 5 Items Issued
    • Monthly Trends
    • Category Wise Expense
    • Complaint Heat Map
    • Productivity Meter
  • Create Procedure
  • Ratings
  • Errors
    • 403 | The Action is unauthorized
    • 500 | Server Error
    • 419 | Page Expired
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Complaint Categories & Types

PreviousCustomersNextUn-Assigned Complaints

Last updated 4 years ago

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We have 3 Types of Complaints Un-assigned, In Progress, and completed the following three types of Complaints further divided into following Categories. Immediate, Routine, Urgent, Deferred. These categories must be assigned to any complaint as this applies standard completion time of any complaint. E.g. if Complaint is Immediate than if it’s completed in 2 hours its mean it has 100% productivity. The following Hours could be changed as per Organization Nature of Complaints from Area Login.

Complaint Screen