Productivity Index is the Measurement of work done on Complaints. If the work done within the standard time then its mean Productivity is going high else will go down if the standard time is not met.
General Formula of Productivity = Standard Time of Work x 100 /Total Time Taken In the following system Complaint Productivity applied Skillman and the average number of Productivity of Colony applied to Upward hierarchy . The complete system runs on the same formula and it helps in the work done by labour within standard time or not. The parameters can be changed by changing Standard time of Immediate, urgent, routine from Area Login.