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Bsmart CMS
  • Introduction
  • Abstract
  • About
  • Roles
  • Permissions
  • System Hierarchy
  • System Users
    • Super Admin
    • Country Manager
    • Zone Managers
    • Area Managers
    • Sector Managers
    • Colony Manager
    • Building Manager
    • Facilitation Center
    • Store Manager
    • Supervisors
    • Skillmen
    • Customers
  • Complaint Categories & Types
    • Un-Assigned Complaints
    • In Progress Complaints.
    • Completed Complaints.
    • Immediate (2Hrs)
    • Urgent (6Hrs)
    • Routine (24Hrs)
    • Deferred (N/A)
  • Complaint Profile
  • Productivity Index / Efficiency Index
    • Best Supervisors
    • Best Skillmen
    • Best Sectors
  • Reports
    • Complaints Report
    • Vacancy Report
    • SMS Report
    • Properties Report
  • SMS
    • SMS Counter
    • Bulk SMS Sending
    • SMS Notifications
    • Inbox
    • Chat SMS
  • Graphs
    • Monthly Complaint stats
    • Naturewise Complains Ratio
    • Monthly issued Items Cost
    • Top 5 Items Issued
    • Monthly Trends
    • Category Wise Expense
    • Complaint Heat Map
    • Productivity Meter
  • Create Procedure
  • Ratings
  • Errors
    • 403 | The Action is unauthorized
    • 500 | Server Error
    • 419 | Page Expired
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Introduction

BSmart CMS is a Complaint management system with complete tracking of all sort of complaints and assigned staff in an automated way. Create a complaint and after resolved the problem update info.

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Last updated 4 years ago

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Complaint Data Flow Diagram