# Customers **Customers** are the actual occupants and have a **login system** to Launch their complaint and check its progress after launching. They have the permission to close the complaint and **rate it with the feedback**. Customers are assigned or can be re-assigned to any other apartment or house any time by the complaint office. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://shahpk72.gitbook.io/bsmart-cms/untitled-4/untitled.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.